The first rep that I chatted didn't acknowledge that the banner ever existed and said my order would be shipped on a specific date (which later turned out to be false as well.) (Why bother making a banner that says you're "unaffected by COVID' if they were susceptible to being affected?) They first made a specific promise to ship in two days via the banner on their site. Okay I understand your answer, and I would agree if certain conditions had been different, but there are a couple of things that I may not have been clear about.ġ.) The suspicious aspects are the following: I can't just ignore being disconnected from 2 reps, being given multiple shipping times, and having my requests for a cancellation being 's unacceptable, and frankly, the worst transaction that I have ever endured. Nectar, if you see this, please reach out to me to make this right. I cannot overstate how poor of an experience I had with Nectar support. If anyone makes it this far, I ended up buying a mattress from Amazon for about half the price that held up in my review analysis and I expect to have a much better experience with respect to receiving my order. I have no opinion on the quality of their mattresses but they misled me on multiple occasions and I cannot do business with a company that is willing to mislead paying customers. The bottom line here is that Nectar is not a company that anyone should do business with. The second rep heard out my complaints and has been following up via email (albeit, slowly and I still haven't heard back since yesterday.) ~15+ days (can't remember exactly, but I don't want to over or understate) after my order, my mattress arrived unexpectedly, so now I'm trying to figure out the return and they've been reasonable-ish with response but I had to wait through another queue of about 50 people only to have the first rep disconnect once I stated I had cancelled my order via CC issuer. They immediately refunded my order in full. So, I decided to call Discover who completely agreed that it was suspicious that they wouldn't cancel my order or offer a firm answer regarding shipping. (Later this would happen, but they did not greet me with anything regarding cancelling my order unfortunately.) So I requested to be followed up by an escalation team member. This, among other things, indicated red flags so I requested to cancel my purchase and was told that I could not. Upon explaining what had happened, the second representative offered an "honest" answer regarding when my mattress would be shipped which was much longer than the 2 days that had been stated by the other rep. Thus, I started my wait again to talk to someone else because I needed answers. Upon stating my grievances, the representative disconnected! I had waited in a line of over 70 customers for quite some time only to receive next to no service. Thus, I began to complain that I had relied upon that message when deciding to purchase my mattress through Nectar. However, he expressed no concern and would not admit that the message regarding typical operations under COVID conditions. Upon talking to a chat representative, I was told that my mattress would be shipped in 2 days. So, I decided to give them a call only to find that their phone lines were disabled because of COVID.no big deal. Skip ahead over a week, still no mattress or tracking updates aside from the number that was generated upon purchase. First, I ordered my mattress from Nectar because they had a message on their website which specifically stated (semi-paraphrasing because it's not there anymore but this expresses the content well), "We are unaffected by COVID! 2-3 day shipping!" Sadly, this proved to be completely untrue. 99% of these reviews are paid and the only sites that I found that help with the experience were the following: (Be warned, this was my first time buying a mattress, so I was unaware of how saturated the internet is with paid reviews.) I'll start by saying that they did end up giving me $45 off my purchase after two bad chat experiences.Īlso, for anyone who doesn't know.NEVER believe anything you read from a mattress review site. Sorry if this is a well known fact, but I feel the need to voice my story.
0 Comments
Leave a Reply. |